Frequently Asked Questions

Have a question about shopping with Luna Meets Sun? Find quick answers below, along with links to our detailed guides and customer care pages.

What kind of jewellery does Luna Meets Sun sell?

We offer vintage-inspired earrings, necklaces, bracelets, and rings, with designs featuring floral details, sculptural shapes, colourful enamel, and pearl accents. Explore our All Jewellery collection or browse New Arrivals.

Is your jewellery vintage or vintage-inspired?

Our collection is vintage-inspired. This describes the style of the designs and does not mean the pieces are antique or previously owned.

Do you offer personalised or custom-made jewellery?

We do not currently offer personalised or custom-made jewellery. Please browse our collection for available designs.

How can I check a piece’s size and materials?

Start with the individual product description for measurements and material details. Our Materials page and separate Ring, Necklace, and Bracelet Size Guides provide additional guidance.

If a detail you need is missing, please contact us before ordering.

Can I wear your jewellery if I have sensitive skin?

Materials vary between designs, and suitability depends on your individual sensitivities. Contact us about the specific piece before purchasing if you have a known metal sensitivity.

Can you help me choose a jewellery gift?

If you have a piece in mind, contact us with the product name and your questions. We can help clarify available details such as measurements and materials so you can choose with more confidence.

Will the colour look exactly like the photographs?

Colours may appear slightly different depending on lighting and your screen settings. Pieces featuring natural materials may also vary in shade or pattern. Review the photographs alongside the product description and measurements.

Where can I find delivery costs and timeframes?

Visit our Shipping page for delivery information, then review the shipping options and charges shown at checkout before placing your order.

How do I track my order?

Visit Track My Order for tracking instructions. If you need help, contact us with your order number.

Can I return or exchange an item?

Please visit Returns & Exchanges for the applicable conditions and instructions. Contact us before sending an item back.

What if I receive a damaged or incorrect item?

Contact us with your order number, a description of the issue, and clear photographs of the item and packaging. Keep the packaging while we review your enquiry.

Where can I find jewellery cleaning and storage advice?

Our Jewellery Care page explains how to clean, handle, and store your pieces. Follow any specific care instructions supplied with your item.

Still have a question?

Visit Contact Us and tell us how we can help. Include your order number for an order enquiry, or the product name for a question about a particular piece.