Privacy Policy

Last updated: 6 October 2026

Luna Meets Sun respects your privacy. This policy explains how we collect, use, store, and share personal information when you browse our online jewellery store, make a purchase, contact us, or subscribe to marketing communications.

Luna Meets Sun is operated by Prime Ecommerce Limited, a New Zealand registered company. In this policy, “we,” “us,” and “our” refer to Prime Ecommerce Limited trading as Luna Meets Sun.

Information We Collect

The information we collect depends on how you interact with us. It may include:

• Contact details: Your name, email address, telephone number, and billing or delivery address.
• Order and transaction information: Products purchased, payment status, order value, and delivery details.
• Customer service information: Enquiries, correspondence, photographs, and information provided in connection with returns or complaints.
• Account information: Details you provide when creating or using a customer account, where available.
• Marketing preferences: Subscription information and your communication choices.
• Website activity: Pages and products viewed, searches, cart activity, checkout activity, and purchases.
• Technical information: Your IP address, browser and device details, cookie identifiers, and approximate location.

Payments are processed through the payment providers available at checkout. We receive information needed to confirm and manage your transaction. Please do not send full payment-card details through our contact form or email.

How We Collect Information

We collect information directly when you place an order, contact us, subscribe to marketing, or use customer account features.

Certain information is collected automatically through Shopify, cookies, pixels, and other technologies used by our store.

We also receive information from service providers, such as payment confirmations, courier updates, and advertising performance information. Where required, we provide additional notice about personal information collected from another source.

Why We Use Your Information

We use personal information to:

• Process payments and fulfil orders.
• Arrange delivery and communicate order updates.
• Respond to enquiries, returns, and complaints.
• Maintain customer and transaction records.
• Help detect fraud and protect our store.
• Understand website performance and improve our services.
• Measure advertising results and personalise advertising where permitted.
• Send marketing communications where permitted.
• Meet legal, accounting, and regulatory obligations.

Providing information is generally voluntary. However, without essential contact, payment, or delivery details, we may be unable to complete your order or assist with an enquiry. Marketing subscriptions are optional.

Shopify & Service Providers

Our online store is hosted on Shopify. Shopify processes personal information to support browsing, checkout, payments, order management, and other store functions.

We also share information with service providers where needed to operate our business. These may include payment processors, couriers, technology providers, customer communication services, and professional advisers.

The information shared depends on the service being provided. For example, a courier receives the details needed to deliver your order.

We may disclose information where required or permitted by law, including to respond to lawful requests or investigate suspected fraud.

Cookies & Similar Technologies

Our store uses cookies and similar technologies to support functions such as remembering your cart, maintaining sessions, and completing checkout.

Analytics and advertising technologies also help us understand website use, measure campaigns, and show relevant advertisements.

You can manage cookies through your browser and any privacy controls available on our website. Blocking essential cookies may affect the operation of the store.

Where consent is legally required for non-essential tracking, we request it and provide a way to withdraw it.

Google Analytics & Google Advertising

We may use Google Analytics and Google advertising services to understand website visits and shopping activity, measure advertising performance, and support relevant advertising.

Information processed may include page addresses, product and purchase events, browser and device details, cookie identifiers, and approximate location.

Where enhanced conversions or similar features are enabled, customer information such as an email address may be converted into a hashed format and shared with Google to help match purchases with advertising interactions. Hashing does not make this information anonymous.

Learn more about how Google uses information from websites that use its services:
https://policies.google.com/technologies/partner-sites

Facebook & Instagram Advertising

We use Meta advertising tools, which may include Meta Pixel and Meta Conversions API, to measure activity connected with our Facebook and Instagram advertising.

Depending on integration settings and privacy choices, information shared with Meta may include browsing activity, products viewed, cart and purchase events, transaction values, device identifiers, and customer details such as name, email address, telephone number, or location.

This information helps measure advertising results, match activity to accounts, build advertising audiences, and personalise advertisements. Meta Pixel operates through the browser, while server-based tools such as Conversions API may send information directly between servers.

Read the Meta Privacy Policy for more information:
https://www.facebook.com/privacy/policy/

Shopify Network Intelligence

We have enabled Shopify Network Intelligence.

Shopify uses information from your interactions with our store together with information from your interactions with other merchants and Shopify to provide enhanced services, including personalisation, advertising, and improvements to products and services.

To provide these services, your information is shared with Shopify and relevant third parties, which may be located outside New Zealand.

Read the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers

You can also visit Shopify’s Privacy Portal for information about Shopify’s processing and available privacy rights:
https://privacy.shopify.com/

Your Advertising & Tracking Choices

Where our website displays cookie preferences or a data-sharing opt-out control, you can use it to manage the choices available to you.

You can also:

• Manage Google advertising preferences through Google My Ad Center:
  https://myadcenter.google.com/
• Use the Google Analytics opt-out browser add-on, where supported:
  https://tools.google.com/dlpage/gaoptout
• Manage Facebook and Instagram advertising preferences through Meta’s Accounts Centre under Ad preferences.
• Adjust your browser settings to block or delete cookies.

These controls have different scopes. Turning off personalised advertising does not necessarily stop all analytics or advertising measurement. Blocking cookies may not prevent information being sent through server-based integrations.

Contact us if you need help understanding your choices or wish to make a privacy request.

Marketing Communications

If you subscribe or otherwise agree to receive marketing, we may send information about jewellery, new arrivals, and offers through the channels you have selected.

You can unsubscribe using the instructions in a marketing message or by contacting us.

Unsubscribing does not stop essential communications about your purchase, delivery, return, or customer service enquiry.

Overseas Processing

Shopify and other providers may store or process personal information outside New Zealand. Privacy laws in those countries may differ from New Zealand’s laws.

Where overseas disclosure is subject to New Zealand privacy requirements, we take appropriate steps to meet those requirements, including considering the protections applied by the recipient.

Information Security

We take reasonable steps to protect personal information against loss, misuse, and unauthorised access, alteration, or disclosure.

No online service or transmission method is completely secure. Please keep account access details private and contact us if you suspect unauthorised activity involving your account or order.

If a privacy breach meets the legal notification threshold, we will notify the relevant regulator and affected individuals as required.

Information Retention

We retain personal information for as long as reasonably needed for the purposes described in this policy, including fulfilling orders, resolving disputes, and meeting record-keeping obligations.

Retention periods vary according to the type of information and the reason it is held. When information is no longer required, we take reasonable steps to delete it or remove identifying details.

Access, Corrections & Other Requests

You may request access to personal information we hold about you and ask us to correct it. We may need to verify your identity before responding.

If we decline a correction, you may ask us to attach a statement recording the correction you requested.

You can also ask us to delete information. Some records may need to be retained for legal obligations or other legitimate purposes. Additional rights may apply depending on your location.

Contact & Privacy Complaints

To make a privacy request or complaint, visit our Contact Us page and mark your message “Privacy enquiry.”

You may also contact us directly at: hello@lunameetssun.com

Please explain your request and provide enough information for us to identify the relevant account, order, or interaction. Avoid sending unnecessary sensitive information.

If you are not satisfied with our response, you can contact the New Zealand Office of the Privacy Commissioner: https://www.privacy.org.nz/

Changes to This Policy

We may update this policy to reflect changes to our services, practices, or legal obligations. The latest version will appear on this page with an updated date.

Where required, we will provide further notice or obtain consent before making material changes to how we use personal information.