Shipping & Delivery

Find shipping costs, order processing times, and delivery information for your Luna Meets Sun jewellery order.

Where We Deliver

We currently ship to New Zealand and Australia. Available shipping options are shown at checkout after you enter your delivery address.

Order Processing

Orders are usually prepared and dispatched within [number] business days after payment is confirmed.

Processing time is separate from the delivery estimates below. Orders placed on weekends or public holidays are processed [insert your schedule].

During busy periods, preparation and delivery may take longer.

Shipping Costs & Estimated Delivery Times

Destination	Shipping cost	Estimated delivery after dispatch
New Zealand	[NZ$ amount or calculated at checkout]	[number] business days
Australia	[amount and currency or calculated at checkout]	[number] business days
Other supported destinations	[rates or calculated at checkout]	[number] business days

[Remove any destination you do not serve.]

Delivery times are estimates. Rural addresses, public holidays, customs processing, and courier disruptions may affect arrival dates.

Your applicable shipping charge is displayed at checkout before you complete your purchase.

Tracking Your Order

[If you offer tracked delivery:] Once your order has been dispatched, we’ll send a shipping confirmation email with your tracking details. Tracking updates may take time to appear after the courier receives your parcel.

Visit our Track My Order page for guidance. If you cannot find your shipping confirmation, check your spam or junk folder, or contact us with your order number.

Delivery Addresses

Please check your delivery address carefully before completing your order, including your postcode and any apartment or unit number.

If you notice a mistake, contact us as soon as possible. We’ll check whether the address can still be updated; changes may not be possible after dispatch.

International Orders

[Include this section only if you ship internationally.]

International orders may be subject to destination-country duties, taxes, or clearance fees. [Explain whether these charges are included at checkout or payable separately by the recipient.]

Customs processing can affect delivery times.

Delayed or Missing Parcels

If your order has passed its estimated delivery window, or tracking shows delivery but you cannot locate the parcel, please contact us with your order number and tracking details.

We’ll review the delivery information and help investigate with the courier.

Damaged Deliveries

If your jewellery arrives damaged, contact us with your order number and photographs of the item and packaging. Please keep the packaging while we review the issue.

For return instructions, visit our Returns & Exchanges page.