Track My Order

Looking for your Luna Meets Sun jewellery order? Use your shipping confirmation to check its delivery progress.

How to Track Your Order

1. Open your shipping confirmation email.

2. Click the tracking link, if provided, to view the courier’s latest updates.

3. Check the estimated delivery date and any delivery instructions.

Your order confirmation confirms your purchase. Your shipping confirmation provides dispatch information once your parcel is on its way.

Can’t Find Your Tracking Details?

Check your spam or junk folder and search your inbox for “Luna Meets Sun.”

If you haven’t received a shipping confirmation, your order may still be processing. Visit our Shipping page for processing times and delivery estimates, or contact us with your order number for help.

Why Hasn’t My Tracking Updated?

Tracking may not update immediately after a parcel is dispatched. Updates depend on when the courier scans it, and there can be gaps while it travels between locations.

If your parcel has passed its estimated delivery window, please contact us so we can help investigate.

Tracking Says Delivered, but Your Parcel Is Missing?

Check your letterbox, safe delivery areas, and building reception. Ask whether someone at your address accepted the parcel, and review any delivery photo or instructions supplied by the courier.

If you still cannot locate it, contact us with your order number and tracking details.

Need Help With Your Delivery?

Visit Contact Us and include:

• Your order number.

• The name and email address used at checkout.

• Your tracking number, if available.

• A brief description of the issue.

We’ll review the available information and help you with the next steps.

For delivery estimates and shipping costs, visit our Shipping page.